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Our goal is to provide a safe, healing environment. For everyone’s safety, please respect these guidelines.

Face Masks

Everyone in our facilities is required to wear a medical-grade face mask over their mouth and nose at all times. If you do not have your own mask, one will be provided to you.

Medical-grade face masks, also known as surgical masks, are different from N95/ KN95 respirators or cloth masks. A medical-grade face mask has at least two or three layers, as recommended by CDC, and a nose wire to help conform the mask to your face for a better fit.

Patients: A medical-grade face mask must be worn over your mouth and nose at all times, unless otherwise instructed by your care team. Exceptions will be made for patients who are unable to wear a face mask due to a medical condition or disability.

Visitors and staff: A medical-grade face mask must be worn over your mouth and nose at all times. This includes when in a patient's room. Exceptions will not be made for visitors or staff.


The Froedtert & the Medical College of Wisconsin health network enforces its visitor policy to best protect patients, visitors and staff. This policy is subject to change based on the health of our community.

Our visitor policy allows for the following:


General Guidelines

  • Visitors under 18 years of age must be supervised at all times by an adult who is not the patient.

Exceptions may include:

  • Patients with disabilities or who are minors, end-of-life decisions and care; other limited situations.

Guidelines for visiting a patient in isolation:

  • Visitors should go directly to the patient’s room and remain in the room during the visit, except to use the public restroom.
  • For everyone’s safety, visitors should wear personal protective equipment (PPE) and follow all instructions provided.

We understand the importance of keeping patients connected with their loved ones while receiving care. To stay connected, we encourage patients and families to use phone or video chat with anyone who is unable to visit.

Download the Visitor Policy PDF


To provide a safe environment for our patients, staff, vendors, and community, Froedtert Health is placing temporary restriction on all non-essential access to our hospitals, clinics and extended campuses, including non-patient care and administrative sites. Knowing that our vendors and suppliers bring a critical level of knowledge to support safe patient care, we understand that essential work must continue on site. Please coordinate all visits with your Froedtert Health representative and/or relevant department leader prior to entering any location.

View additional details about vendor access.

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